Terms of Service

1.1 Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Web2Go ("Company," "we," "us," or "our"), governing your access to and use of the website web2go.ai (the "Site") and all related services, including but not limited to web development, AI solutions, managed hosting, SEO services, and digital marketing (collectively, the "Services").

1.2 Eligibility

By using our Services, you represent and warrant that you:

• Are at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Are not prohibited from using our Services under applicable laws
• If acting on behalf of a business, have the authority to bind that business to these Terms

1.3 Additional Agreements

These Terms may be supplemented by additional terms, service agreements, statements of work ("SOW"), or project proposals. In the event of conflict, the order of precedence shall be: (1) signed SOW/project agreement, (2) these Terms, (3) other supplementary documents.

2.1 Services Offered

Web2Go provides:

• Web Development: Custom website design, development, and implementation
• AI Solutions: AI chatbot integration, LLM implementation, automation solutions
• Managed Hosting: Website hosting, maintenance, security, and performance optimization
• SEO & Digital Marketing: Search engine optimization, content marketing, analytics
• Support Services: Technical support, updates, and ongoing maintenance

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will make reasonable efforts to notify active clients of material changes affecting ongoing projects.

2.3 No Guarantee of Results

While we strive to deliver high-quality Services, we do not guarantee specific outcomes, including but not limited to:

• Search engine rankings or traffic increases
• Conversion rates or sales figures
• AI performance or accuracy levels
• Business growth or revenue improvements

Results depend on many factors beyond our control, including market conditions, competition, and your implementation of our recommendations.

3.1 Accurate Information

You agree to:

• Provide accurate, complete, and current information
• Update your information as needed
• Respond to our requests for information in a timely manner
• Designate authorized contacts for project communications

3.2 Content and Materials

You are responsible for:

• Providing all necessary content, images, logos, and materials for your project
• Ensuring you have the rights to use all materials provided to us
• Reviewing and approving deliverables within agreed timeframes
• Maintaining backups of your original content and data

3.3 Access and Cooperation

You agree to:

• Provide necessary access to existing systems, hosting, and accounts
• Cooperate with our team throughout the project
• Participate in required meetings and review sessions
• Make decisions and provide feedback in a timely manner

3.4 Compliance

You are solely responsible for:

• Ensuring your website and content comply with all applicable laws
• Obtaining necessary licenses, permits, and consents
• Compliance with industry-specific regulations (HIPAA, PCI-DSS, etc.)
• The accuracy and legality of your business practices

4.1 Account Creation

To access certain Services, you may need to create an account. You agree to:

• Provide accurate registration information
• Maintain the confidentiality of your login credentials
• Immediately notify us of any unauthorized access
• Not share your account with others

4.2 Account Security

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized access to your account due to your failure to protect your credentials.

4.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Remain inactive for extended periods
• Fail to pay for Services

5.1 Pricing

• All prices are quoted in US Dollars (USD) unless otherwise specified
• Prices are exclusive of applicable taxes unless stated otherwise
• We reserve the right to change pricing with 30 days' notice for ongoing services
• Custom project pricing is valid for 30 days from the date of the proposal

5.2 Payment Terms

• Project Deposits: 50% deposit required before work begins (unless otherwise agreed)
• Milestone Payments: As specified in project agreements
• Final Payment: Due upon project completion and before final delivery
• Monthly Services: Due on the first of each month, payable in advance
• Payment Methods: Credit card, bank transfer, or other approved methods

5.3 Late Payments

• Payments not received within 15 days of the due date are considered late
• Late payments incur a fee of 1.5% per month (or the maximum allowed by law)
• We reserve the right to suspend Services for accounts more than 30 days past due
• You are responsible for all collection costs, including reasonable attorney fees

5.4 Refunds

• Deposits: Non-refundable once work has commenced
• Completed Work: No refunds for completed and approved deliverables
• Monthly Services: Pro-rated refunds may be available for unused prepaid services
• Disputes: Must be raised within 14 days of invoice date

5.5 Taxes

You are responsible for all applicable taxes, duties, and governmental fees (excluding our income tax). If we are required to collect taxes, they will be added to your invoice.

6.1 Your Content

You retain all ownership rights to:

• Content, images, logos, and materials you provide to us
• Your business data and customer information
• Pre-existing intellectual property

You grant us a limited, non-exclusive license to use your content solely for providing the Services.

6.2 Our Intellectual Property

We retain all ownership rights to:

• Our proprietary tools, code libraries, frameworks, and methodologies
• Templates, themes, and reusable components (unless custom-built for you)
• Training materials, documentation, and processes
• Trade secrets, know-how, and expertise

6.3 Work Product Ownership

Upon full payment, you own:

• Custom designs, graphics, and visual elements created specifically for your project
• Custom website code and functionality developed for your project
• Custom content written specifically for you

We retain rights to:

• Display completed work in our portfolio (unless confidentiality is agreed)
• Use anonymized project data for case studies and marketing
• Reuse general concepts, techniques, and methodologies

6.4 Third-Party Components

Your project may include third-party components (plugins, libraries, fonts, images) subject to their own licenses. You agree to comply with all applicable third-party license terms.

6.5 Open Source Software

We may use open source software in our Services. Such software is subject to its respective open source licenses. We will provide information about open source components upon request.

7.1 AI-Generated Content

• AI-generated content may require human review and editing
• We do not guarantee accuracy, completeness, or appropriateness of AI outputs
• You are responsible for reviewing and approving AI-generated content before use
• AI training may use anonymized interaction data to improve services

7.2 Chatbot Services

• Chatbot responses are provided for informational purposes only
• Chatbots may not always provide accurate or complete information
• Chatbot interactions may be logged for quality improvement
• You should not share sensitive personal information with chatbots

7.3 AI Limitations

You acknowledge that AI systems:

• May produce unexpected or incorrect results
• Require ongoing training and refinement
• May be affected by changes in underlying AI models
• Are not a substitute for professional advice

8.1 Monthly Care Plans

Monthly care plans include:

• Website hosting on secure servers
• Regular backups (frequency specified in plan)
• Security monitoring and updates
• Technical support (response times per plan tier)
• Performance optimization

8.2 Service Level Commitments

• Target Uptime: 99.9% (excluding scheduled maintenance)
• Scheduled Maintenance: Advance notice when possible
• Emergency Maintenance: May occur without notice for critical security issues

8.3 Hosting Limitations

We are not responsible for downtime caused by:

• Factors outside our control (natural disasters, internet outages, DDoS attacks)
• Third-party service failures
• Actions or inactions by you or authorized users
• Exceeding resource limits or fair use policies

8.4 Data Backup

While we maintain backups, you should:

• Maintain your own backup copies of critical data
• Verify backup integrity periodically
• Notify us immediately of any data loss concerns

8.5 Care Plan Requirement

Care plans are mandatory for websites we develop and host. These plans ensure:

• AI systems remain accurately trained
• Security is continuously monitored
• Performance is optimized
• Your investment is protected 24/7

9.1 Confidential Information

"Confidential Information" includes:

• Business plans, strategies, and financial information
• Customer data and proprietary content
• Technical specifications and trade secrets
• Any information marked as confidential
• Project details and deliverables before public launch

9.2 Obligations

Both parties agree to:

• Protect confidential information with reasonable care
• Use confidential information only for purposes of the engagement
• Not disclose confidential information to third parties without consent
• Return or destroy confidential information upon request

9.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available (without breach)
• Was known prior to disclosure
• Is independently developed
• Is required to be disclosed by law

10.1 Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner
• We have the right to provide the Services
• Deliverables will substantially conform to agreed specifications
• We will comply with applicable laws in providing Services

10.2 Warranty Claims

You must notify us of any warranty claim within 30 days of discovering the issue. Our sole obligation is to re-perform defective Services or provide a pro-rated refund at our discretion.

10.3 Disclaimer of Warranties

10.4 Third-Party Services

We make no warranties regarding third-party services, products, or integrations. Third-party services are subject to their own terms and conditions.

11.1 Exclusion of Damages

11.2 Exceptions

The limitations above do not apply to:

• Liability that cannot be excluded by law
• Gross negligence or willful misconduct
• Breach of confidentiality obligations
• Intellectual property infringement claims

11.3 Time Limitation

Any claim arising from or relating to these Terms or Services must be filed within one (1) year after the cause of action accrues.

12.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Web2Go, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content or materials you provide
• Your violation of applicable laws or regulations
• Any dispute between you and your customers

13.1 Termination by You

You may terminate:

• Project Services: By providing written notice (subject to payment for work completed)
• Monthly Services: With 30 days' written notice
• For Cause: If we materially breach and fail to cure within 30 days of notice

13.2 Termination by Us

We may terminate:

• For Convenience: With 30 days' written notice for ongoing services
• For Cause: Immediately if you breach these Terms
• For Non-Payment: If payment is more than 30 days overdue

13.3 Effects of Termination

Upon termination:

• All outstanding payments become immediately due
• We will provide reasonable assistance in transitioning services (additional fees may apply)
• You must cease using our proprietary materials
• Confidentiality obligations survive termination
• We may retain copies of deliverables for portfolio and records

14.1 Informal Resolution

Before filing any formal claim, you agree to contact us at info@web2go.ai to attempt informal resolution. We will work in good faith to resolve disputes within 30 days.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Costa Rica, without regard to conflict of law principles.

14.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved by binding arbitration in Costa Rica, conducted in English or Spanish (as mutually agreed). The arbitrator's decision shall be final and binding.

14.4 Class Action Waiver

For questions about these Terms of Service, please contact: