Privacy Policy

1.1 Personal Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name, physical address
• Account Information: Username, password, account preferences
• Communication Data: Messages sent through contact forms, chatbot interactions, email correspondence, support tickets
• Business Information: Website URLs, project requirements, budget information, business goals
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• User Content: Files, documents, images, or other materials you upload or share with us

1.2 Information Collected Automatically

When you visit our Site, we automatically collect:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring URLs, exit pages
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies

1.3 Information From Third Parties

• Analytics Providers: Google Analytics, similar services
• Social Media Platforms: When you interact with our social media pages
• Business Partners: Referral information from partners
• Public Sources: Publicly available business information

2.1 Service Delivery

• Provide, operate, and maintain our website and services
• Process transactions and send related information
• Develop, customize, and improve our services
• Respond to inquiries, comments, and support requests
• Create and manage your account

2.2 Communication

• Send administrative information (updates, security alerts, support messages)
• Send marketing and promotional communications (with your consent)
• Provide project updates and deliverable notifications
• Respond to your requests and inquiries

2.3 Business Operations

• Analyze usage patterns to improve user experience
• Conduct research and analysis for business development
• Prevent fraudulent transactions and monitor against theft
• Enforce our terms, conditions, and policies
• Comply with legal obligations

2.4 AI-Powered Services

• Train and improve our AI chatbot to better assist users
• Personalize recommendations and service suggestions
• Analyze project requirements for accurate quotes and timelines
• Generate insights and reports for your projects

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for processing for specific purposes
• Contract: Processing is necessary for performing a contract with you
• Legal Obligation: Processing is necessary for compliance with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests

4.1 Types of Cookies We Use

4.2 Third-Party Cookies

• Google Analytics (analytics)
• Social media platforms (sharing functionality)
• Payment processors (transaction security)

4.3 Managing Cookies

You can control cookies through your browser settings. You may also opt out of Google Analytics: tools.google.com/dlpage/gaoptout

Service Providers — Third parties that perform services on our behalf:

• Cloud hosting providers (data storage)
• Payment processors (transaction processing)
• Email service providers (communications)
• Analytics providers (usage analysis)
• AI/ML service providers (chatbot and AI features)

• Business Partners: With your consent, for joint marketing or service offerings
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with merger, acquisition, or sale of assets

We Do NOT:

• Sell your personal information to third parties
• Share your data with third parties for their direct marketing without your consent
• Use your project data for purposes other than providing our services

• Encryption: SSL/TLS encryption for data in transit; encryption at rest for sensitive data
• Access Controls: Role-based access, multi-factor authentication, strict access policies
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: Continuous monitoring for unauthorized access or breaches
• Incident Response: Established procedures for data breach response

8.1 Rights for All Users

• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications
• Request information about our data practices

8.2 EEA, UK & Switzerland Residents (GDPR)

• Access, Rectification, Erasure, Restriction, Portability, Object — full GDPR rights apply
• Withdraw Consent: Withdraw consent at any time
• Lodge Complaint: File a complaint with your supervisory authority

8.3 California Residents (CCPA/CPRA)

• Know, Delete, Opt-Out, Non-Discrimination, Correct, Limit Use — full CCPA rights apply

Web2Go is based in Costa Rica. If you access our Site from outside Costa Rica, your information may be transferred to, stored, and processed in Costa Rica or other countries where we or our service providers operate.

For transfers from the EEA, UK, or Switzerland, we use Standard Contractual Clauses (SCCs) approved by the European Commission and other legally recognized transfer mechanisms.

Our Site and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with personal information, please contact us at info@web2go.ai.

Our Site may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. Third-party services we integrate with include payment processors, cloud services, analytics, communication tools, and AI services.

We use artificial intelligence and automated systems to power our chatbot, analyze project requirements, generate content and recommendations, and provide automated customer support.

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. For material changes, we will provide notice through email notification or prominent notice on our Site.

Your continued use of the Site after changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: